Frequently Asked Questions
Everything you need to know about Neocutis skincare and your order.
How do I know which Neocutis products are right for my skin type?
Neocutis products are formulated for various skin concerns including aging, discoloration, and dryness. We recommend checking the product descriptions for specific skin type indicators or consulting with a skincare professional to build your ideal regimen.
Are Neocutis products authentic and medical-grade?
Yes, we are an authorized retailer of Neocutis. All products are 100% authentic, medical-grade formulas that utilize advanced Swiss technology and growth factors for professional results.
What is your shipping policy and delivery timeline?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days, with standard delivery arriving within 3-7 business days depending on your location.
What is your return policy for skincare items?
Due to the nature of skincare products, we accept returns on unopened and unused items within 30 days of purchase. If you experience an adverse reaction, please contact our support team for assistance.
Are Neocutis products tested on animals?
Neocutis is committed to ethical practices. We do not conduct animal testing on our finished cosmetic products.
How should I store my Neocutis products to maintain potency?
To ensure the stability of the active ingredients, store your products in a cool, dry place away from direct sunlight and ensure the caps are tightly sealed after each use.